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Privacy Policy

This privacy statement is based on Thuiswinkel.org, organisation for trustmarks of online webshops in the Netherlands.

1. Contact details

Suntech Europe B.V. (hereinafter thecomfortgift.store)
Flight Forum 40
5657 DB Eindhoven
info@comfortgift.store
+31 (0) 407201569

2. Handling of personal data

Privacy-sensitive data, or personal data, are processed via our website. Thecomfortgift.store attaches great importance to the careful handling of personal data. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements set by privacy legislation. This means, among other things:

  • we clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • we limit our collection of personal data to only those personal data required for legitimate purposes;
  • we first seek your explicit consent to process your personal data in cases where your consent is required;
  • we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
  • we respect your right to access, correct or delete your personal data at your request.

In this privacy statement, we explain what personal data we collect and use and for what purpose. We recommend that you read it carefully.

3. Personal data we process

TheComfortGift.store processes your personal data because you use our services and/or because you provide it to us yourself. Please find below an overview of the personal data we process:

  • Personal data
  • Telephone number
  • E-mail address
  • Payment details
  • Gender
  • IP address

These data are only processed on the basis of the purposes and bases mentioned in paragraph 5.

4. Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under 16 years of age, unless they have permission from parents or guardians. However, we are unable to verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities, in order to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data on a minor without such consent, please contact us at info@thecomfortgift.store and we will delete this information.

5. For what purpose and on what basis do we process personal data?

Thecomfortgift.store processes your personal data for the following purposes:

  • Sending you our newsletter and/or advertising brochure
  • Calling or e-mailing you if this is necessary for us to provide our services
  • Informing you about (changes to) our services and products
  • Allowing you to create an account
  • Handling complaints via our website
  • Thecomfortgift.store analyses your behaviour on our website in order to improve it
  • Thecomfortgift.store also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Complaint form, contact form and question form

We offer through our website the possibility to fill in a complaint form and a contact form, and to ask questions through a question form. Here, you will be asked to fill in various data so that we can handle and/or answer your question. You choose which data you provide in the process. The data you send us will be kept as long as is necessary for a complete response and processing. After that, we keep data for up to one year for statistical purposes.

Newsletter

We offer a newsletter through which we share information with interested parties on e-commerce-related matters, including relevant laws and regulations, market developments, market research, related products and/or services of Thecomfortgift.store and third parties. You can sign up for this through the website. Your e-mail address will automatically be added to the list of subscribers. Furthermore, each newsletter contains a link allowing you to unsubscribe.

Other contact

In addition to the information on our website, we may also inform you of our products and services via:

  • post;
  • e-mail;
  • social media;
  • telephone.

6. How long do we keep personal data?

Thecomfortgift.store will not retain your personal data for longer than is strictly necessary for the purposes for which your data was collected.

The data is then deleted when it is no longer needed for the purposes for which your data was collected, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment details).

7. Sharing personal data with third parties

Thecomfortgift.store shares your personal data with carefully selected third parties if this is necessary for the execution of the agreement and/or to comply with any legal obligation. We instantiated agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Thecomfortgift.store remains responsible for such processing.

This includes external service providers, such as accountants, financial service providers, website, application and crm support, collection agencies.

With your consent

In addition, thecomfortgift.store provides your personal data to other parties in certain cases. We only do this after informing you and with your explicit consent.

8. Cookies and similar techniques we use

Thecomfortgift.store uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit our website. Thecomfortgift.store uses cookies with a purely technical functionality. These ensure that the website works properly and that, for instance, your preferences are remembered. We also place cookies that track your browsing behaviour so that we can offer personalised content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. Cookies on our website are managed by Pandectes GDPR Compliance. Using the cookie overlay on our webpage, you can change your cookie choices at any time. You can delete cookies already placed via your browser settings. For an overview of all the cookies we use on our website click here.

Third party

Cookies are also placed on our website by third parties. These include, for example, advertisers and/or social media companies. We also use a Facebook Pixel to measure the performance of our Facebook ads. The Facebook Pixel allows us, among other things, to show visitors to Thecomfortgift.store website targeted ads on Facebook and measure results.

On your first visit to our website, we have already informed you about these cookies and asked your permission to place them. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend that you read the privacy statements of the named third parties before using their websites. Find out more at www.facebook.com/about/privacy.

Google Analytics

We use Google Analytics to track how visitors use our website. We have concluded a data-processing agreement with Google that contains agreements on the handling of our data. Furthermore, we have not allowed Google to use the Analytics information obtained for other Google services and have the IP addresses anonymized.

9. Viewing, adjusting or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent you may have to the processing of your personal data at thecomfortgift.store. You can also submit a request for a data transfer for data we use with your consent, or substantiated indication that you want us to restrict the processing of personal data.

You can send a request for access, correction, deletion, data transfer of your personal data or request to withdraw your consent or object to the processing of your personal data to info@thecomfortgift.store.

To ensure that the access request is made by you, we ask you to identify yourself adequately. We will respond to your request as soon as possible, but at the latest within four weeks.

Personal Data Authority

Of course, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Autoriteit Persoonsgegevens against such processing of personal data. You can contact the Autoriteit Persoonsgegevens for this purpose. You can do so via the following link: autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

10. How do we secure personal data?

Thecomfortgift.store takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@thecomfortgift.store.

11. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.